![]() ![]() The second thing is a growth mindset and a pivot towards growth. But one of the things we're doing in this strategy is we really want to make being purpose led integral to everything we're doing.Īnd you're going to see that our purpose around Helping Britain Prosper is started to be woven in, in a very detailed way to all of the strategies and the commercial outcomes we're committing to. The first is we've always been a fantastic organisation in terms of having a strong purpose and being the leading financial services group in the UK. So there's a few key priorities we are laying out today. So tell us a little bit more now as we go into our new strategy, what are the areas that you think you would like the Group to take in terms of our new focus and new opportunities? I'm excited that we're going to get to a position when we can start to share all of our priorities with all of our colleagues for Lloyds Banking Group going forwards. But I have to say the primary thing I've got is I'm just excited. How does it feel now that you're finally here launching it and revealing the new strategy?Ĭharlie: Well, as you say, it's been a busy few months, few weeks since I've joined. (Please note that due to the schemes' eligibility criteria not all TSB business customers will be covered by these schemes).Carla: It's just over six months since you joined us as CEO but longer than that since you knew you were coming to the Group. TSB Bank plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service. Read more about our lending commitments to you (PDF, 400KB). TSB adheres to The Standards of Lending Practice for business customers which are monitored and enforced by the Lending Standards Board. SC95237.Īuthorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 191240. Registered Office: Henry Duncan House, 120 George Street, Edinburgh, EH2 4LH. ![]() Not all telephone banking services are available 24/7. Your Business Banking Call Centre is available from 8am to 6pm Monday to Friday and 9am to 2pm Saturday (excluding UK public holidays).Ĭalls may be monitored and recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service. If you have a hearing or speech impairment you can contact us using Text Relay or Textphone on 03 (lines are open 8am – 6pm Monday to Friday, 9am – 2pm Saturdays). If you’d like this in another format such as large print, Braille or audio please ask in branch. Once your access is all set up, we’ll drop you an email to let you know, so make sure we have your up-to-date email address.
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